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Shipping

SHIPPING

Shipping Country

We offer shipping services to most countries for your convenience. Your order will be carefully packaged and shipped to the address of your choosing.

Very regrettably, we can't ship to PO Boxes or APO addresses. 

Shipping Cost

Shipping costs differ based on the destination of your order:

  • United States (except Alaska & Hawaii): Free standard shipping (3-5 business days) for all orders.
  • International (All other countries and regions): Flat rate of $30 USD for all orders. 

Shipping Time

We aim to dispatch orders within 5 business days for in-stock items. The actual delivery time may vary based on the destinations and the location of our stockists.

Items in stock in the US will be shipped with complimentary standard US delivery (estimated 3-5 business days). Items in stock in Japan will be shipped internationally (estimated 10 business days). Once your order is dispatched, you will receive a shipping confirmation along with a tracking number. Please note that delivery times may vary based on the selected service and destination.

Customs Duty

For international orders outside the U.S., customs duty may be applied. Any additional costs such as, for example, border taxes must be at the customer expense. 

If you fail to pay the customs duties or taxes for your order, it may cause a delay or the order may be held in customs. In such cases, if you decide to refuse the delivery of the order, you will be responsible for the return shipping fee charged to our store. Please check with your local delivery services for more information on the delivery status. The return shipping fee is dependent on your country.

If you face any challenges concerning customs duty, please do not hesitate to reach out to our customer service team at info@ibiwako.com. We are always ready and happy to assist you.

Other Issues

In case your package is lost during transit, kindly send us an email at info@ibiwako.com as soon as possible, and we will do our best to resolve the issue. If your order has not been marked as delivered and has not arrived within 60 days of the shipping date, we will provide a replacement for your order without any extra charges.

 

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